Privacy Policy Overview

Your information is protected and handled with care

Introduction to privacy practices

We are committed to protecting your privacy by following Australian privacy laws and ethical standards for all client interactions and website visitors.

This policy describes what information we collect, how it’s used, and the rights you have concerning your personal data when using our services.

Information we collect

Personal data is collected directly from you, as well as automatically through our website for service-related reasons.

Directly shared information

  • • Contact details when you send us an enquiry or message our team for support or information.
  • • Details you provide during negotiation planning or when setting up an appointment.
  • • Feedback or reviews submitted to help us improve our services and website.
  • • Information shared for identity verification or communication accuracy.
  • • Other details you choose to share during a consultation or correspondence.

Information collected automatically

  • • Website usage analytics such as device, browser, and visit duration.
  • • IP address and technical metadata recorded when accessing our site.
  • • Cookies and similar tools for tracking preferences and improving user experience.
  • • Error logs, analytics and security checks for troubleshooting.
  • • General interaction patterns for website optimisation.

How we use your information

Information is used to facilitate communication, improve services, ensure security, and respond promptly to enquiries.

  • • Managing contact requests, negotiation sessions, and scheduling follow-ups.
  • • Providing tailored responses based on your provided context and needs.
  • • Carrying out quality checks for service delivery.
  • • Website operation, analytics and troubleshooting.
  • • Ensuring privacy and compliance with legal requirements.
  • • Sending non-promotional service updates and notifications as needed.
  • • Processing your enquiries in line with privacy obligations.

Our privacy promise: Your personal information will be treated confidentially and never sold to outside parties. Access is strictly limited to those necessary for handling your enquiry.

How we share your data

We only share information with parties essential for service delivery, under confidentiality agreements or as required by law.

Third-party support partners

At times, accredited IT or administrative partners help run our services, but only after privacy compliance checks.

Legal responsibilities

Data is disclosed to authorities only when required by law or for compliance purposes.

Anonymised data and statistics

Aggregated, de-identified website trends may be analysed for service improvement.

Your data rights

You have rights to access, correct, or delete personal information with us. Requests may be made at any time using the contact details provided.

  • • You can request a copy of your personal data.
  • • You may ask for corrections to inaccurate information.
  • • You can ask to have your data deleted.
  • • You can request data in a format to transfer elsewhere.
  • • You may object to certain uses of your data.
  • • You can request a restriction on processing.

If you would like to exercise your rights or have a privacy question, please get in touch using the website contact details or email provided.

How your data stays protected

We apply both technical and organisational measures to reduce risks of unauthorised access, loss, or misuse of your data.

Technical measures

  • • Encrypted storage of sensitive information and communications.
  • • Restricted system access based on user roles.
  • • Routine security audits to spot vulnerabilities.
  • • Continuous website monitoring and updates.

Organisational steps

  • • Staff privacy training for all employees and partners.
  • • Internal policies limiting access to personal data.
  • • Vendor due diligence and privacy contracts.
  • • Documented incident response protocols.

How long we keep your data

We retain your information only as needed to fulfil our services, meet legal obligations, or resolve disputes.

  • • Enquiry details held for follow-up for a limited period.
  • • Session notes retained for quality assurance only.
  • • Support requests and feedback stored temporarily.
  • • Payment records held as required by law only.
  • • No promotional marketing data is actively collected or stored.

After service completion, data is removed or safely anonymised.

International data transfers

Personal information may be processed or stored internationally, with steps taken to protect your privacy.

  • • Use of privacy-approved third-party cloud services.
  • • Transfer only when necessary to run our operations.
  • • Privacy impact assessment before cross-border transfer.
  • • Contractual safeguards as required by law.

How we use cookies

Cookies support website operation and improve your experience. Certain cookies are essential, while others support analytics or feature functions.

Cookie types and settings

  • • Enable website core functions and security.
  • • Analyse site speed, errors, and usage trends.
  • • Support content preferences and settings.
  • • Make interactive site features smoother.

You can manage cookies using your browser settings at any time. Blocking some cookies may limit features.

Policy updates and changes

We update our privacy policy to reflect service changes or legal requirements as needed. Updates will be announced here.

  • • Website banners may highlight material changes.
  • • Email notifications for registered clients only.
  • • Direct communication through the contact form if required.
  • • Publication of effective dates at page top.

Checking this page ensures you get the latest policy details.

Contact us about privacy

Send privacy requests to our advisors using the contact form or details provided.

Quaraneonyxu

66 Clarence Street, Sydney, NSW 2000 Australia

Phone: +61-3-0173-8444

Email: content@quaraneonyxu.sbs

Last updated: December 3, 2025

Effective as of: December 3, 2025